1. Single Deep Read purchases
A Single Deep Read begins processing digital content for the selected recording shortly after payment. Once a complete report has been generated and delivered, the purchase is generally final and non-refundable, except where required by law or where this policy says otherwise.
2. Failed report generation
If a paid report cannot be generated because of a confirmed LieTone AI technical failure, we will either restore the unused report entitlement so you can retry or refund the affected charge. We do not charge again merely to retry the same recoverable report.
A failure caused by unsupported, corrupted, inaudible, unlawful, or misrepresented audio may not qualify if the limitation was presented before processing. We will consider the circumstances and applicable consumer law.
3. Duplicate or incorrect charges
If you believe you were charged more than once for the same purchase, contact support with the payment email and charge date. Confirmed duplicate charges will be corrected.
4. Subscription cancellation
Pro and Ultra renew monthly or annually until cancelled. You can cancel future renewal through the account billing portal. Cancellation normally takes effect at the end of the current paid period, and you keep access through that period.
Unused monthly report allowances do not roll over and are generally not refundable or exchangeable for cash. Cancelling an annual plan does not automatically create a prorated refund for the unused portion, except where required by applicable law.
5. How to request help
Contact LieTone AI support from the email used for payment. Include the charge date and a brief description, but do not email sensitive audio unless support explicitly provides a secure method.
Nothing in this policy limits refund, cancellation, cooling-off, or other rights that cannot be waived under the law that applies to you.